Refund Policy

1. Monthly Subscriptions

Monthly subscription fees are non-refundable. You may cancel at any time, and your clinic will continue to have access to the Service until the end of the current billing period. No partial refunds are issued for unused days within a monthly billing cycle.

2. Annual Subscriptions

If you cancel an annual subscription mid-term, you are eligible for a pro-rata refund for the unused full months remaining in your term, calculated from the end of the month in which cancellation is received. Any discount originally applied for paying annually will be recalculated at the equivalent monthly rate for the months already used, and that difference will be deducted from the refund.

Refund example: if you cancel 4 months into a 12-month annual plan, you will receive a refund for the 8 unused full months, less the monthly/annual price differential for the 4 months already used.

3. One-Off Charges

Onboarding fees, data-migration services, custom development, training sessions, and third- party pass-through costs (such as SMS, WhatsApp Business, or payment-gateway fees) are non-refundable once the relevant work has commenced or the units have been consumed.

4. Service Failure Refunds

If the Service is materially unavailable for an extended period due to a fault on our side and we are unable to restore it within a reasonable timeframe, we may issue a service credit or pro-rata refund for the affected period at our discretion. Scheduled maintenance, issues caused by your local infrastructure, or third-party outages outside our control are not covered.

5. Chargebacks & Duplicate Payments

Duplicate or mistaken payments are fully refundable on verification. Please contact us before raising a chargeback with your bank or card provider so we can resolve the issue directly.

6. How to Request a Refund

To request a refund, contact us through the Contact page or WhatsApp with your clinic name, the invoice number, and the reason for the request. Eligible refunds are processed within 14 business days of approval, to the original payment method where practicable.

7. Changes to This Policy

We may update this Refund Policy from time to time. Updates apply from the effective date posted at the top of this page and do not alter refund eligibility for subscription terms already paid for before the change.